Skip to content

Spend £30 or more for free shipping

HCC-tilted-black
just-text-logo
Menu

We’re sorry you don’t love it – but that’s okay, we’ll sort it

We are sure you will love this product just as much as we do. However, we do have a 30 day return policy from date of delivery. Return the item with a copy of your receipt or invoice. Once the item is received, we will issue a refund back to the original payment method. 

Return shipping costs are the responsibility of the customer. We cannot be held responsible for any packages lost or damaged while in transit to us from a customer. We suggest a tracked service for parcels when returning an item. 

Products returned must be new, unused and in unmarked Harbour Coffee Original packaging along with your receipt or invoice, and please include why the product is being returned.

Exchanges

Please send back the item you would like to exchange for a full refund (within 30 days from date of delivery) and simply purchase the correct item needed.

Products returned must be new, unused and in unmarked Harbour Coffee Original packaging along with your receipt or invoice, and please include why the product is being returned.

Warranty Claims

If your product is defective, please email us at roastery@harbour.coffee. Please include a photo of the goods in your email. If the product defect is within the warranty period, we will ship you (free of charge – UK mainland) a new product to replace the defective product. If the original product is no longer available, we will ship a similar product. 

Order Cancellation Refund Policy

All credit/debit cards are debited at time of purchase for amount of purchase.  Cancellation will incur a fifteen percent (10%) credit card fee deducted from your refund. An order is considered placed when you agree to purchase. If you cancel your order AFTER it has been shipped, the Return Policy Information must be followed.

Claims of a shortage, mis-shipment, or damaged goods must be received within 5 business days of receipt or the goods will be deemed delivered and accepted as of the invoice date.

Refusal Of Package

If you refuse a package without informing us, we reserve the right to charge you any fees that may incur by the shipping company.

Packaging

Please keep all original packaging until you are certain that you will not return the products.

Return Address:

Harbour Coffee Co Roastery,
Folkestone Harbour Arm,
Harbour Approach Road,
Folkestone,
Kent CT20 1QH

Please email us at roastery@harbour.coffee if you have any questions regarding our Refund Policy

HCC-tilted-white

CONTACT US

Folkestone Harbour Arm, CT20 1QH

hello@harbour.coffee

TRADE

Get in touch with us for all trade enquiries:

HCC-tilted-white

CONTACT US

Folkestone Harbour Arm, CT20 1QH

hello@harbour.coffee

TRADE

Get in touch with us for all trade enquiries: